Shipping policy

Shipping & Returns Policy

Orders placed on LATMOSDESING.com are processed Monday–Friday and shipped within 3-5 business days, excluding weekends and public holidays.
Once shipped, you will receive a confirmation email with tracking information.
Shipping times may vary depending on your destination. Most regions will receive the delivery within 8–15 days.
If you need to modify your shipping address, please contact us immediately. We will do our best to accommodate changes, but once an order has been submitted, we cannot guarantee modifications.
For PayPal orders, shipping information cannot be modified once submitted.

For all other regions, please use the “Estimate Shipping Calculator” in your shopping bag to view applicable rates.

We ship to most countries worldwide.
If your region is not listed in the “Estimate Shipping Calculator,” unfortunately, we cannot ship to your location.
Additional customs duties and import taxes may apply depending on your country’s regulations.
LATMOS ships on a Delivered Duty Unpaid (DDU) basis. Customers are responsible for paying duties and taxes upon delivery.

If your tracking shows “Delivered” but you haven’t received your order, please contact us at help@latmosdesign.com within 14 days of placing your order.
Our Customer Service team will assist you and open a claim with the shipping carrier.

We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or freight forwarding locations.
We can only ship to one address per order. To send to multiple locations, please place separate orders.

Before checkout, you may include a personalized message that will be printed and included with your delivery.
Receipts are sent via email to the address associated with your latmosdesign.com account.
If you do not receive the email, please check your spam or junk folder.

You may return eligible items within 7 days of receiving your order.
Returns must be shipped back to us — in-store returns are not available.
Returned items must be unused, unwashed, and in original packaging, with tags and any branded accessories (e.g., stickers) intact.
Returns missing the return card or invoice may be rejected.
Underwear, socks, and certain accessories are non-returnable for hygiene reasons.
Shipping costs are non-refundable.

Submit a request through the Return Request Form
Pack your items carefully, including the return card or invoice.
Ship the return package to the address provided after your request is approved.
Once received and inspected, a refund will be issued to your original payment method within 3–5 business days.

Returns showing signs of wear or damage may incur additional fees or be denied.
During peak seasons, refund processing may take up to 5 additional business days.
If your return is due to a change of mind or different size/color request, the return shipping fee will be covered by the customer.
A confirmation email will be sent once your refund has been processed.

We do not offer direct exchanges.
Please return your item for a refund and place a new order for the desired product.

Returns outside of these guidelines will not be accepted and will be sent back to you.
Repeated or suspicious return activity may result in order cancellations or account restrictions.
For more information, please review our Terms of Use

For all order, shipping, or return inquiries, please contact our support team at
📧help@latmosdesign.com